Shipping Policy

At Precision Coffee Tools, we aim to make ordering coffee grinders, tampers, coffee scales and espresso accessories simple and convenient. We offer Australia-wide shipping with free standard delivery and an express shipping option.

Australia-Wide Shipping

We currently offer shipping across Australia with the following delivery options:

Delivery timeframes are estimates and may vary depending on your delivery location, courier network, public holidays and other circumstances outside our control.

Standard Shipping

Standard shipping is FREE Australia-wide.

The estimated delivery timeframe for standard shipping is 2 to 8 business days.

Standard shipping is automatically available during checkout where applicable.

Express Shipping

Express shipping is available for $15.00.

The estimated delivery timeframe for express shipping is 1 to 4 business days.

Express delivery availability may depend on your delivery location and the courier service available for your order.

When Will My Order Be Shipped?

Orders are processed for dispatch after the order has been successfully placed and payment has been confirmed.

Dispatch and delivery times may vary depending on product availability, order volume, weekends, public holidays and other circumstances that may affect courier services.

If your order contains products with different availability periods, dispatch may be affected by the availability of the products in your order.

Order Tracking

Tracking information is provided when available after your order has been dispatched.

You can use the tracking information supplied with your order to monitor the progress of your delivery.

Please keep your tracking details until your order has been successfully delivered.

Delivery Timeframes

The delivery timeframes shown at checkout are estimated delivery timeframes and are not guaranteed delivery dates.

Delivery may take longer than the estimated timeframe due to courier delays, public holidays, severe weather, peak shopping periods, incorrect address information or circumstances outside our control.

Delivery Address

Please carefully check your delivery address before completing your order.

Providing an incorrect or incomplete delivery address may result in delivery delays or additional delivery arrangements.

If you realise that you have entered an incorrect address, contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been dispatched.

Regional and Remote Areas

Delivery timeframes may vary for regional and remote areas of Australia.

The shipping options available for your address will be displayed during checkout where applicable.

International Shipping

International shipping availability may vary depending on the destination and product.

Where international shipping is available, shipping costs and available courier services may vary depending on the destination.

International customers may be responsible for customs duties, taxes, import charges or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Damaged Deliveries

Please check your order and product when it arrives.

If your order arrives damaged, please contact Precision Coffee Tools as soon as possible.

Please provide your order number and clear photographs of the damaged product and packaging so our team can assess the issue and assist you.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Include your order number and details of the product received or the item you believe is missing.

Our team will review your order and assist with the appropriate next steps.

Delayed or Lost Parcels

If your parcel appears to be delayed, please check the latest tracking information first.

If the tracking information has not updated or you believe your parcel may have been lost, contact our support team with your order number and tracking details.

We will assist with investigating the delivery issue where appropriate.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible after placing the order.

We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or dispatched.

Click & Collect

If a Click & Collect option is available for your order, the applicable collection information and instructions will be provided during the ordering process.

Need Help With Your Delivery?

If you have a question about shipping, tracking or your order, please contact our support team.

Email: support@dipacci.com.au

Phone: 02 9758 0760

Support Hours: Monday–Friday, 9am–5pm AEST

Contact Precision Coffee Tools →

Frequently Asked Questions

Is standard shipping free?

Yes. Standard shipping is FREE Australia-wide. The estimated delivery timeframe is 2 to 8 business days.

How much is express shipping?

Express shipping is $15.00. The estimated delivery timeframe is 1 to 4 business days.

How long does standard shipping take?

Standard shipping generally takes 2 to 8 business days. Delivery times are estimates and may vary depending on your location and courier service.

How long does express shipping take?

Express shipping generally takes 1 to 4 business days. Delivery times may vary depending on your location and courier service.

Does Precision Coffee Tools ship Australia-wide?

Yes. We offer Australia-wide shipping with free standard delivery and an express shipping option.

Is tracking available?

Tracking information is provided when available after your order has been dispatched.

Does Precision Coffee Tools offer international shipping?

International shipping may be available depending on the destination and product. Shipping costs and courier options vary by destination.

What should I do if my order arrives damaged?

Contact us as soon as possible with your order number and photographs of the damaged product and packaging. Our team will assess the issue and assist you.

What should I do if my parcel is delayed?

Check your tracking information first. If the parcel appears to be delayed or lost, contact our support team with your order number and tracking details.

Can I change my delivery address after placing an order?

Contact us as soon as possible if you need to change your delivery address. Address changes may not be possible once an order has been processed or dispatched.

Shop Precision Coffee Tools

Explore our range of coffee grinders, tampers, WDT tools, dosing accessories and coffee scales.

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