Warranty

At Precision Coffee Tools, we stand behind the quality of our coffee grinders and coffee equipment. We provide warranty support for eligible Precision products purchased through Precision Coffee Tools and our authorised sales channels.

12-Month Warranty

Precision Coffee Tools provides a standard 12-month warranty on coffee machines and grinders.

The warranty covers eligible manufacturing defects and faults that occur under normal use during the applicable warranty period.

Warranty coverage is subject to the specific product, purchase details and applicable warranty terms.

What Does the Warranty Cover?

If an eligible Precision coffee machine or grinder develops a manufacturing fault during the applicable warranty period, our support team can assess the issue and determine the appropriate warranty solution.

Depending on the nature of the issue, the product may require troubleshooting, inspection, repair or another appropriate resolution.

What Is Not Covered?

Warranty coverage generally applies to manufacturing defects and faults arising during normal intended use. Damage resulting from misuse, incorrect installation, accidental damage, unauthorised modifications or failure to follow the product instructions may not be covered.

Normal wear and tear and damage caused by improper maintenance may also be excluded from warranty coverage where applicable.

If you are unsure whether an issue is covered, contact our support team before attempting repairs or modifications.

Who Is Covered?

Warranty eligibility depends on the product and purchase. Please retain your original order confirmation, receipt or other proof of purchase.

Products purchased through authorised Precision Coffee Tools retailers may also be eligible for warranty support. Proof of purchase may be required.

How to Make a Warranty Claim

If you believe your Precision product has developed a fault, please contact our support team.

1. Contact us. Get in touch with our support team and explain the issue.
2. Provide your order details. Include your order number, proof of purchase or other purchase information where available.
3. Provide product details. Tell us the product name or model and describe the problem.
4. Provide photographs or video if requested. Visual information can help our team understand and assess the issue.
5. Follow troubleshooting instructions. Our support team may provide troubleshooting steps before determining whether the product needs further assessment.
6. Product assessment. If required, further inspection may be arranged to determine the cause of the fault and the appropriate warranty outcome.

What Information Should I Provide?

To help us process your warranty enquiry efficiently, please provide:

• Your full name.
• Order number or proof of purchase.
• Product name and model.
• Date of purchase, where available.
• A clear description of the problem.
• Photographs or video of the issue if relevant.

Warranty for Coffee Grinders

Precision Coffee Tools currently offers a range of espresso, filter, single-dose and hand coffee grinders. Coffee machines and grinders are covered by the standard 12-month warranty stated by Precision Coffee Tools.

Explore Precision Coffee Grinders

Warranty for Accessories

Warranty coverage can vary depending on the product category. For accessories such as tampers, WDT tools, dosing tools and coffee scales, please check the individual product information or contact our support team to confirm the applicable warranty coverage.

Coffee Tampers   |   WDT & Distribution Tools   |   Coffee Scales

Purchased From an Authorised Retailer?

Precision Coffee Tools products are available through selected authorised retailers across Australia.

If you purchased your product from an authorised retailer, please retain your proof of purchase. Contact us if you need assistance determining the appropriate warranty support process.

View Precision Coffee Tools Stockists

Before Sending a Product for Assessment

Please contact our support team before sending a product to us. We may be able to resolve the issue through troubleshooting without requiring the product to be returned.

Do not attempt to repair, modify or disassemble a product unless instructed to do so by an authorised support representative.

Australian Consumer Law

Our warranty is provided in addition to any rights and remedies you may have under applicable Australian Consumer Law.

Nothing on this page is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Need Warranty Support?

Our Australian-based support team can assist with warranty enquiries, product questions and troubleshooting.

Email: support@dipacci.com.au

Phone: 02 9758 0760

Support Hours: Monday–Friday, 9am–5pm AEST

Contact Precision Coffee Tools →

Frequently Asked Warranty Questions

How long is the Precision Coffee Tools warranty?

Precision Coffee Tools currently states a standard 12-month warranty for coffee machines and grinders.

What does the 12-month warranty cover?

The warranty is intended to cover eligible manufacturing defects and faults occurring under normal intended use, subject to the applicable product and warranty terms.

Do I need proof of purchase?

Proof of purchase may be required when making a warranty claim. We recommend keeping your order confirmation, receipt or other purchase documentation.

What if my grinder develops a fault?

Contact our support team with your order details, grinder model and a description of the issue. Our team can provide troubleshooting assistance and determine the appropriate next step.

Can I repair my grinder myself?

Contact our support team before attempting repairs or modifications. Unauthorised repairs or modifications may affect warranty eligibility.

Are coffee tampers covered by the same warranty?

Warranty coverage can vary by product category. Please check the individual product information or contact our support team for confirmation.

What if I bought my Precision product from another retailer?

Keep your proof of purchase and contact us with the product details. Our team can help determine the appropriate warranty support process.

How do I contact Precision Coffee Tools about a warranty?

Email support@dipacci.com.au or call 02 9758 0760 during support hours.

Our Commitment to You

Precision Coffee Tools is an Australian-owned coffee brand focused on professional-grade grinders, tampers and espresso accessories for home baristas and cafés.

If you experience an issue with your Precision product, our support team is here to help diagnose the problem and guide you through the appropriate next steps.